Trauma & PTSD Therapy · Virtual · Serving British Columbia
Trauma Therapy Online in British Columbia
Trauma therapy and PTSD counselling by video, anywhere in British Columbia, with Mohamad Shabib, MACP, CCC — EMDR-trained through an EMDRIA-approved program — or Alison Shaji, RCC (BCACC), also EMDR-trained. There is no BC office; every session is by video.
Opens our secure booking page. Choose "New Client Consultation (Telehealth) – 15 minutes", then pick a time. Nothing to pay for the consultation. The page is under Mohamad Shabib's name; the consultation is where BC clients are matched with Mohamad or Alison, and the available times are shown before you choose one.
Free 15-minute consultation · No referral needed · Evenings and weekends, 12:00 pm to 9:00 pm Pacific, seven days a week
$150 individual · $175 couples · 60 minutes · direct billing with Pacific Blue Cross, CVAP and TELUS eClaims plans; an insurance-ready receipt for every other plan. Fees & insurance · Direct billing
- Mohamad Shabib · CCC, CCPA #11249205
- Alison Shaji · RCC, BCACC #22608
- British Columbia, and five other provinces
- Direct billing available
- Free 15-minute consultation
- Seven days a week, 12:00 pm to 9:00 pm Pacific
Every registration above can be checked on its public register — the links go straight there.
Trauma therapy online in British Columbia, at a glance. TEO Counselling provides trauma and PTSD therapy by video anywhere in British Columbia, using EMDR, Internal Family Systems and CBT for trauma. Two trauma-trained clinicians serve BC: Mohamad Shabib, MACP, CCC (#11249205), a Registered Psychotherapist (Qualifying) with the CRPO in Ontario, EMDR-trained through an EMDRIA-approved program; and Alison Shaji, RCC (BCACC #22608), EMDR-trained, British Columbia clients only. There is no BC office; every session is by video. Appointments run 12:00 pm to 9:00 pm Pacific, seven days a week. Individual sessions are $150, couples $175, each 60 minutes, no intake fee. MSP does not cover private-practice counselling; every session comes with an insurance-ready receipt, and direct billing is available with Mohamad and Alison for Pacific Blue Cross, CVAP and TELUS eClaims plans. It starts with a free 15-minute consultation, no referral needed; available times are shown on the booking page.
Trauma therapy online in British Columbia, in plain terms
TEO Counselling provides trauma therapy by video to adults anywhere in British Columbia. The practice is virtual only and based in Nanaimo, so a client in Prince George, Cranbrook or Port Hardy books the same appointment, with the same clinician, as a client in Vancouver. There is no BC office; every session is by video, and the Nanaimo address is a mailing address for the corporation, not a place you visit. This page covers the British Columbia practicalities for someone looking for a trauma therapist or PTSD counselling in BC: who you would see, what the work involves, what it costs, what MSP and CVAP do and do not do, when sessions run, and how to start.
This page does not restate the approaches in full. What trauma does to a nervous system and how therapy works with it is written at more length on the trauma therapy page; the eight phases of EMDR and how bilateral stimulation runs over video are on the EMDR explainer, with the BC-specific EMDR practicalities on EMDR therapy online in British Columbia; and parts, protectors and exiles are on the Internal Family Systems page.
Two clinicians see British Columbia clients for trauma: Mohamad Shabib, MACP, CCC, and Alison Shaji, MA Clinical Psychology, RCC. Both are EMDR-trained, and both are introduced further down. Rola Shbib, RSW (Ontario), may be the one who takes your free consultation, and BC clients are then matched with Mohamad or Alison.
What trauma therapy at TEO Counselling involves: EMDR, IFS and CBT for trauma
Trauma therapy here is not one method. Three approaches are used, and which one leads is decided with you rather than for you, once the consultation and the first session have made clear what you are actually carrying.
EMDR (Eye Movement Desensitization and Reprocessing) is used when there is a memory, or a set of memories, that the present keeps snagging on — a crash, an assault, a death you were there for, a call at work that will not file itself away. Both BC clinicians are EMDR-trained: Mohamad through an EMDRIA-approved program, Alison alongside her CBT and DBT work. Over video the eight phases are unchanged — history, preparation, a chosen target, reprocessing in short sets, closure with grounding before the call ends — and what has to be arranged differently is the bilateral stimulation: self-tapping that your clinician paces, a marker moving across the shared screen, or alternating tones through headphones. Preparation comes first and can take several sessions; reprocessing does not begin until a stop signal has been agreed and there is enough steadiness to make it worth doing. EMDR in BC is covered in more depth on EMDR therapy online in British Columbia.
Internal Family Systems is used when the problem is less one event and more a pattern — an inner critic, a part that shuts everything down, a part that reaches for a drink or a screen the moment things get hard — and when a memory is too protected to approach directly. It is provided in British Columbia by Mohamad Shabib, who has completed IFS Levels 1 and 2. The parts of you that formed around what happened are approached with their permission rather than pushed, which is why IFS is often the way in for complex and childhood trauma before EMDR is attempted.
CBT for trauma — Mohamad has completed Levels 1 and 2; Alison works with CBT and DBT skills alongside her EMDR work — is the more structured option. It works with the beliefs that formed around the event — that it was your fault, that nowhere is safe, that you should have known — and with the avoidance that keeps them in place. DBT-informed skills for staying steady when a memory comes close sit alongside all three approaches, particularly during preparation.
In practice the three are combined more often than they are chosen between: IFS to reach a memory that is too protected to touch, EMDR to reprocess it, CBT to take apart what it left behind. None of them is started before there is enough stability, enough sleep and enough trust for the work to hold. Where dissociation is heavy or substance use is active, stabilization comes first and is itself part of the work rather than a reason to be turned away; what that preparation involves is explained to you before it begins.
PTSD therapy and complex trauma online in BC
Post-traumatic stress is one shape trauma takes when it does not fade: intrusions — images, nightmares, a body that reacts as if it were happening again — alongside avoidance of anything that brings it back, a nervous system stuck on guard, and a mood or a view of yourself that has darkened since. Whether or not anyone has ever put the name PTSD to it, that pattern is what PTSD counselling at TEO Counselling works with, by video, anywhere in British Columbia. If the past keeps intruding on the present, that is reason enough to book the consultation; you do not need a name for it first.
Complex trauma is different in origin and in pace. Where PTSD can follow one event, complex PTSD follows many — a childhood where safety was unreliable, a long abusive relationship, years of repeated exposure through work — and what it leaves is less a scene than a way of being: difficulty trusting, a harsh inner voice, relationships that keep repeating, a sense of being fundamentally different from other people. The work takes longer to reach the memories, preparation is longer, and Internal Family Systems is often the first approach rather than EMDR. Neither is a reason not to start; both are a reason to start with someone who will not push reprocessing before the ground is steady.
Counselling here does not include a formal assessment of a condition or prescribing; both belong with a physician, and if what you describe needs either, you will be told so and pointed there. What it does include is the work itself. The longer accounts are on the PTSD and complex PTSD page and the childhood trauma page; where the trauma came through a relationship with a narcissistic partner or parent, the narcissistic abuse page covers that ground.
Trauma counselling for first responders in British Columbia
British Columbia's firefighters, paramedics, police, dispatchers and nurses carry a kind of trauma that accumulates rather than arrives: not one call but hundreds, some of which will not file themselves away, plus the operational stress of shift work, understaffing and a culture where asking for help can feel like a liability. Mohamad Shabib's first responder work comes out of his time as a trauma counsellor at Edgewood in Nanaimo, working with first responders in a concurrent trauma and addictions program — where trauma and substance use arrive together and have to be worked with together. That background is why the operational side of what you carry does not need translating, and why the first responder therapy page exists.
Three things matter for first responders in BC specifically. Sessions are by video from wherever you are — a detachment in the Peace region books the same appointment as a hall in Surrey — and the 12:00 pm to 9:00 pm window, seven days a week, suits rotations in a way office hours do not. Nothing about your file goes to your employer, your union or your service without your written consent, unless one of the four limits on confidentiality applies — a risk of serious harm to you or someone else, a child in need of protection, a court order or subpoena, and abuse by a regulated health professional — and those are set out again in the questions below. And on funding: whether to open a WorkSafeBC claim is your decision, not anyone else's. Ask during the consultation and you will be told plainly what can and cannot be billed, so you are never assuming coverage that is not there; extended health through your plan, direct billing where your plan allows it, or private pay with a receipt are the routes, and the paying-for-it section below sets them out.
How booking works in British Columbia
Book a free 15-minute consultation
The call is with Mohamad Shabib, who founded the practice, or with Rola Shbib. Whoever takes it answers your questions, tells you what the work would involve, and there is nothing to pay and nothing to commit to.
Get matched to a clinician
On that call you are matched with the clinician who fits what you bring, your province (British Columbia) and your language — Mohamad, Rola Shbib, or Alison Shaji if you are in British Columbia. If you already know who you would rather work with, say so and it is arranged.
Your first 60-minute session
By video, at a time you pick — evenings and weekends included. Individual sessions are $150 and couples sessions $175, each 60 minutes, with an insurance-ready receipt afterwards.
Paying for trauma therapy in BC: MSP, extended health, direct billing and CVAP
Individual sessions are $150 per 60-minute session; couples counselling is $175. There is no intake or assessment fee, and the free consultation is 15 minutes, by video or a scheduled phone call, with no referral needed.
MSP does not cover counselling or psychotherapy in private practice — for trauma therapy, EMDR or any other method, anywhere in British Columbia. No provincial health plan in Canada does. What MSP pays for is care from physicians, and the counselling that runs inside public services, which comes with waits and eligibility rules; the free public options in BC are listed on the British Columbia therapy page.
Extended health is where coverage usually comes from, through work or school, and it turns on designation rather than on the word therapy. Coverage depends on the credentials your plan recognizes — check for Registered Clinical Counsellor, Canadian Certified Counsellor or Registered Psychotherapist (Qualifying) with the CRPO in Ontario, the designations held by the two clinicians who see BC clients for trauma. Alison Shaji's RCC is held with the BC Association of Clinical Counsellors; Mohamad Shabib's CCC is a national designation, and he is a Registered Psychotherapist (Qualifying) with the CRPO in Ontario, not in British Columbia. If your plan requires a British Columbia designation, say so at the consultation and you are matched with Alison. Plans differ on which titles they name, on the annual maximum, and on the share of each session they pay, so three questions for the insurer settle it before the first paid session: which titles are covered, what the yearly maximum and percentage are, and whether the provider must hold a registration in your province. No referral is needed to book; a few plans ask for a physician's note before they reimburse, which is the plan's rule rather than the practice's — a fourth question for the insurer. Read the booklet's own wording rather than its summary page.
Direct billing is available with Mohamad and Alison for Pacific Blue Cross, CVAP and plans on the TELUS eClaims network (Canada Life and Manulife among them). Where your plan is not one we can bill, you pay per session through Jane — Interac e-Transfer or credit card — and receive an insurance-ready receipt after every session to submit yourself. Cancellation is free with 24 hours' notice; inside 24 hours, or a missed session, the full fee is charged. A small number of reduced-fee spots are held and may be full — if cost is the barrier, say so at the consultation. The full fee table is on the fees page, and which plans can be billed on your behalf is on direct billing.
CVAP is the route where the trauma is crime-related. British Columbia's Crime Victim Assistance Program is for victims of crime in BC, their immediate family members, and some witnesses; eligibility is decided by the program, not TEO Counselling. TEO Counselling is an approved CVAP vendor, and once the program approves counselling benefits, approved sessions are billed directly to it — no fee to pay, no reimbursement to chase. Bring the claim number to the consultation and it is checked before anything is booked. How to apply is on the CVAP counselling page. WorkSafeBC is a different program with its own provider list, and TEO Counselling is not on it.
Who you would be working with
British Columbia is the one province where TEO Counselling has two trauma-trained clinicians available, so the consultation is a matching conversation rather than an assignment. Both are listed on public registers you can check yourself; the links in the strip under the opening section go straight there.
Mohamad Shabib, MACP, CCC, founded the practice, which is based in Nanaimo. He is a Canadian Certified Counsellor with the CCPA (CCC #11249205) — a voluntary national certification — and a Registered Psychotherapist (Qualifying) with the CRPO in Ontario (#14298), a registration that applies in Ontario. His trauma training is EMDR through an EMDRIA-approved program, Internal Family Systems Levels 1 and 2, and CBT for Trauma Levels 1 and 2, with DBT-informed skills work alongside; his experience includes first responder and concurrent trauma and addictions work at Edgewood in Nanaimo, crisis first response on Vancouver Island, and mental health counselling in three First Nations communities in northern BC. Sessions in English or Arabic, and he is on direct billing.
Alison Shaji, MA Clinical Psychology, RCC, is a Registered Clinical Counsellor with the BC Association of Clinical Counsellors (RCC #22608) and works with British Columbia clients exclusively. She is EMDR-trained, and alongside it she works with CBT, DBT, EFFT and inner-child approaches — which matters for trauma work, because preparation and stabilization borrow from exactly those. Sessions in English, Hindi or Malayalam, and she is on direct billing.
Rola Shbib, BSW (Hons), RSW (Ontario), the third clinician at TEO Counselling, may take your free consultation and works with British Columbia clients on grief, crisis and addictions; she does not offer EMDR, IFS or CBT for trauma, and she is not on direct billing. For trauma therapy in BC you would be working with Mohamad or Alison, and the consultation decides which.
Hours in your own time zone — 12:00 pm to 9:00 pm Pacific
Sessions run from the Pacific coast, and most of British Columbia runs on Pacific time, so for most clients the window is exactly what it says: 12:00 pm to 9:00 pm, seven days a week, with no conversion. If you are in the East Kootenays or the Peace region, which keep Mountain time for all or part of the year, the same window is 1:00 pm to 10:00 pm whenever your clock sits an hour ahead of Vancouver's.
For trauma work the shape of that window matters. Reprocessing is not something to do in a lunch break and then walk back onto a ward or a scene; an evening appointment means you can finish, ground, and have the rest of the night to yourself. Appointments starting at six, seven or eight in the evening are ordinary here, and so are Saturday and Sunday sessions. One limit: there are no morning appointments. Nothing starts before noon, and if the only hour you can protect is before a day shift, this is not the right practice for you.
When this is not the right fit
Weekly video sessions are a good fit for a lot of trauma work and a poor fit for some of it. It is better to say where the line is than to let you find it after paying for a session. This is not the right service when:
- · You are in immediate danger, or you are having thoughts of ending your life right now — call or text 9-8-8, any hour; therapy is a scheduled appointment, not a crisis service.
- · You are still living inside the situation that caused the harm and there is no private, safe place to have a session from.
- · You need more than an hour a week by video can provide — a day program, a residential stay, or medical support through withdrawal — in which case HealthLink BC at 8-1-1 and the BC government's HelpStartsHere finder can point you to what exists near you.
- · You want a formal assessment or medication — that is a physician's work, not something counselling provides.
- · You need to be in a room with your therapist rather than on video, or you need sessions before 12:00 pm Pacific.
If none of those describes you, or you are not sure, the consultation is where to ask. Being told that something else would serve you better is one of its possible outcomes, and it costs nothing.
Common questions about trauma therapy in BC
Is trauma therapy covered by MSP in BC?
No. MSP does not cover counselling or psychotherapy in private practice anywhere in British Columbia, whichever approach is used — EMDR, Internal Family Systems or CBT for trauma. What can cover part of the fee is an extended health plan through work or school: coverage depends on the credentials your plan recognizes — check for Registered Clinical Counsellor, Canadian Certified Counsellor or Registered Psychotherapist (Qualifying) with the CRPO in Ontario, the designations held by the two clinicians who see BC clients for trauma. You receive an insurance-ready receipt after every session, and direct billing is available with Mohamad and Alison for Pacific Blue Cross, CVAP and TELUS eClaims plans (Canada Life, Manulife). Where the trauma is crime-related, BC's Crime Victim Assistance Program is a separate route, answered below.
Who would I see if I am in BC?
One of two clinicians. Mohamad Shabib, MACP, CCC, is a Canadian Certified Counsellor with the CCPA (#11249205) and a Registered Psychotherapist (Qualifying) with the CRPO in Ontario, EMDR-trained through an EMDRIA-approved program, with Internal Family Systems Levels 1 and 2 and CBT for Trauma Levels 1 and 2; sessions with him run in English or Arabic. Alison Shaji, MA Clinical Psychology, is a Registered Clinical Counsellor with the BCACC (RCC #22608) who works with British Columbia clients exclusively; she is EMDR-trained and works with CBT and DBT alongside it. Rola Shbib, RSW (Ontario), may take your free consultation, and BC clients are then matched with Mohamad or Alison for the trauma work itself. Who you see is settled at the consultation, and if you already know who you would rather work with, say so.
Can CVAP pay for trauma therapy?
It can, where the program approves counselling benefits. CVAP — British Columbia's Crime Victim Assistance Program — is for victims of crime in BC, their immediate family members, and some witnesses; eligibility is decided by the program, not TEO Counselling. TEO Counselling is an approved CVAP vendor, so once counselling benefits are approved, approved sessions are billed directly to the program: there is no fee to pay and no reimbursement to chase. EMDR, Internal Family Systems and CBT for trauma are the approaches used within those sessions. How to apply, and what the program does and does not decide, is set out on the CVAP counselling page.
Do I have to tell the whole story?
No — not at the consultation, not in the first session, and never in more detail than you choose. The free consultation is about what is happening now: what you are carrying, how it shows up day to day, what you want to be different. The first full session is history and direction, not a retelling of the event. In EMDR, reprocessing begins only after preparation, and the memory is then worked with in short sets, with you setting the pace and able to stop at any point. In Internal Family Systems, the parts of you that hold the memory are approached with their permission rather than pushed. Some people never narrate what happened in full, and the work proceeds anyway.
Can it get worse between sessions?
It can feel that way for a stretch, and it is worth knowing in advance. After a session that touches a memory, some people are tired, teary or unsettled for a day or two, sleep differently, or notice more coming up than usual. That is a reason to tell your clinician before the next session, not a sign that you have failed or that the work is wrong for you. An EMDR reprocessing session ends with closure and grounding before the call ends, and pacing can be slowed, preparation extended, or reprocessing paused while stabilization takes the lead. If at any point things feel unsafe rather than uncomfortable, that is what the crisis lines on this page are for — call or text 9-8-8, any hour.
How long does trauma therapy take?
There is no fixed number of sessions, and nobody can give you a reliable one in advance. It depends on whether the work centres on one event or on years of them, how much stabilization is needed before any memory is approached, and how much your life outside the sessions can hold at the moment. Some people come for a defined stretch around a single memory and stop there; others stay longer because the pattern underneath turns out to be the work. The plan is reviewed with you as it goes rather than decided before it starts, there is no package to buy and no minimum commitment, and you can stop at any point.
Does trauma therapy work by video, or do I need to be in a room with someone?
Trauma therapy at TEO Counselling is by video only; there is no BC office. The structure of the work is the same over video as it would be in a room — history and preparation first, a chosen target, short sets with a check-in after each one, and grounding before the call ends — and what changes is the practical set-up. For EMDR, the bilateral stimulation is produced by self-tapping that your clinician paces, a marker moving across the shared screen, or alternating tones through headphones. You need headphones, a room where you can close the door for the full hour, and a device propped somewhere steady. Some people prefer a room, and that is a fair preference; if it is yours, a video-only practice is not the right one for you, and the consultation is the place to say so. Research on remotely delivered EMDR is smaller and newer than the research on EMDR as a whole, and this page describes it that way rather than as settled.
What happens in the first session?
Mostly listening. You describe what brought you here in whatever order it comes out — it does not need to be organized, and you do not have to start at the beginning. Your clinician is working out what is driving the thing you came about, what has already been tried, and what you want to be different. Structured trauma work does not begin on day one; it begins when there is enough stability and enough trust for it to be worth doing, and you will know it is coming because it will have been discussed with you. Confidentiality and its four limits are explained before anything sensitive is discussed; they are set out in the first responder question below.
Can I switch approaches, or switch clinician?
Yes to both. EMDR, Internal Family Systems and CBT for trauma are combined more often than they are chosen between, so moving from one to another mid-course is ordinary rather than a change of plan: IFS to reach a memory that is too protected to approach directly, EMDR to reprocess it, CBT to take apart what it left behind. If the fit with your clinician is not right, say so and it is arranged — a change stays inside the practice. Fit is the one thing you can judge reliably in a free consultation, and nothing about the first booking commits you to a second.
I am a first responder in BC. Will anyone find out I am in therapy?
Not from TEO Counselling. Your employer, your union and your service are not told you are here, and nothing about your file goes to any of them without your written consent. What you say in session is confidential within four limits every clinician here works under: a risk of serious harm to you or to someone else, a child in need of protection, a court order or subpoena for the file, and abuse by a regulated health professional. Mohamad Shabib's first responder background is described in the first responders section of this page. On funding: whether to open a WorkSafeBC claim is your decision, not anyone else's; ask during the consultation and you will get a plain answer on what can and cannot be billed, so you never assume coverage that is not there. The routes for BC clients are in the paying-for-it section.
What if it is complex or childhood trauma rather than one event?
Then the work is shaped differently, and it usually takes longer to reach the memories than it would for a single recent event. Years of relational trauma — a childhood where safety was unreliable, a long abusive relationship, repeated exposure through work — tend to leave patterns rather than one scene: an inner critic, a part that goes numb, a body that stays on guard. Preparation is longer, and Internal Family Systems is often the way in, with EMDR used once a memory can be approached without flooding and CBT for trauma to work with the beliefs that formed around it. The longer accounts are on the PTSD and complex PTSD page and the childhood trauma page; the practicalities for BC clients are the same as on this page.
Can you prescribe medication for PTSD?
No. Counselling here does not include prescribing, and it does not include a formal assessment of a condition — both belong with a physician, and in British Columbia that usually means your family doctor or a nurse practitioner, with a psychiatrist on referral. Many people do trauma therapy alongside medication and many do it without; either is workable, and your clinician will not ask you to change what a physician has prescribed. If what you describe at the consultation needs a physician first, you will be told so and pointed there rather than booked.
British Columbia mental health resources
Therapy is not a crisis service. These are available around the clock when it cannot wait for an appointment:
- · 9-8-8 Suicide Crisis Helpline: call or text 9-8-8 (Canada, 24/7)
- · BC Crisis Line: 1-800-SUICIDE (1-800-784-2433), 24/7
- · Vancouver Island Crisis Line: 1-888-494-3888 (24/7)
- · HealthLink BC: dial 8-1-1 for health information and advice, any hour — not a crisis line
- · Hope for Wellness Help Line: 1-855-242-3310
If you are in immediate danger, please call 911.
Related pages
- EMDR therapy online in British Columbia — the BC EMDR page: how sessions run by video, and when EMDR is not the right starting point
- Online therapy in British Columbia — the whole practice in the province, beyond trauma, including the free public options
- CVAP counselling — the Crime Victim Assistance Program, how to apply, and what it decides
- Therapy for first responders — trauma work for police, fire, paramedics, dispatchers and nurses
- Trauma therapy — written at more length: what trauma does and how therapy works with it
- PTSD & CPTSD therapy — post-traumatic stress and complex PTSD in more depth
- Childhood trauma therapy — when what happened was early and repeated
- Internal Family Systems therapy — parts, protectors and exiles, in depth
- Trauma therapy online in Alberta — the same practicalities for Alberta clients
- Direct billing — which plans can be billed on your behalf
- Fees & insurance — the full fee table and receipt details
Book a free 15-minute consultation
A chance to work out whether trauma therapy by video is a reasonable fit for what you are carrying, and which clinician would take the work. The first full session is history and direction, not reprocessing, and you can switch clinician or stop at any point.
Book Free ConsultationOpens our secure booking page. Choose "New Client Consultation (Telehealth) – 15 minutes", then pick a time. Nothing to pay for the consultation.
Prefer to message first? Text (519) 760-5211
Where we work in British Columbia
Trauma therapy here is delivered by video, so where you are in British Columbia changes nothing about access. Clients book from Nanaimo, Victoria, Vancouver and Kelowna, from Surrey, Burnaby, Richmond and Abbotsford, and from Prince George, Kamloops, Cranbrook, Port Hardy and every ferry-dependent and highway-dependent community in between where the nearest trauma therapist is a sailing or a mountain pass away.
The province-wide picture is on the British Columbia therapy page, and what finding trauma therapy looks like from the Island specifically is in Trauma therapy on Vancouver Island: Nanaimo and Victoria.
Page information last updated September 2026.